Automation Pioneer Refund and Return Policy

RIGHT OF WITHDRAW

In application of the provisions of the Uniform Commercial Code, unless otherwise specified by the regulations of the State of residence of the Consumer Customer, for products of the Seller and purchased by the Customer who holds the status of Consumer (the one who purchases as Private individual, without therefore entering a Sales Tax Number) — there is a right of withdrawal within 14 days from the delivery of the products. For customers purchasing as a Company or Individual Firm, the right of withdrawal is never enforceable.

Specifically, the Consumer should write to the following e-mail address: sales@automationpioneer.com, indicating:

— Recipient [name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional]:

— I/we () hereby give notice of withdrawal from my/our () contract of sale of the following goods/services 

— Ordered on ()/received on ()

— Name of consumer(s)

— Address of consumer(s)

— Date

1. The authorization to return the products does not constitute in any way recognition of flaws or non-conformity, the existence of which must be ascertained after the return through the inspection and technical analysis of the product(s), which may take: from 1 to 7 working days from the arrival of the goods in the warehouses of Automation Pioneer Inc. in the case the user holds the status of Consumer; or from 1 to 15 days if the user does not purchase while holding the status of Consumer.

2. To this purpose, therefore, the Customer is urged not to handle the product beyond what is strictly necessary and must wrap the original packaging of the products with other protective packaging that preserves their integrity and protects them during transport even from writing or labelling;

3. The products, of which the Seller authorizes the return for the aforementioned reasons, must be returned by the Customer through a carrier with traceable and always insured shipment in case of a value exceeding $500, together with a copy of the return authorization notice bearing the “Return Code”, to the following address within:

-14 (fourteen) days from the reporting of the flaw or non-conformity;

In the event that, as a result of the inspection checks reveals any tampering with the product, the Seller will not return the amount paid by the buyer and will promptly notify the Customer of such decision.

CANCELLATION AND REFUNDS 

1. All product orders are subject to product availability. The Site is constantly and automatically updated in order to ensure maximum correspondence between the Seller’s availability and the availability indicated on the Site.

2. The site does not display the quantities of product available at the time of the order, as the simultaneous access of many user-customers, the simultaneous possibility of “offline” orders as well as the variable quantity of each product that depend on the supplying company, change the availability of the products, the Seller does not guarantee the certainty of allocation of the ordered goods.

3. For certain products, which are subject to price promotions, the Seller reserves the right to accept orders by reducing their quantities, subject to prior notice and acceptance by the Customer, failing which the order shall be deemed cancelled.

4. The Seller may cancel the order in case of products unavailability. In such cases, it shall inform the Customer by e-mail that the contract is not concluded and that the Seller has not followed up the order stating the reasons. In such cases, the Seller proposes, before proceeding to refund, replacement with similar product or other available solution (surplus rush service, product under other conditions) as a solution which must always be expressly accepted by the Customer. In case of non-acceptance of the replacement product, the amount previously committed to the Customer’s means of payment is refunded. Notice of the refund is given by e-mail.

5. In any case of cancellation of the order by the Seller, therefore for any reason whatsoever, it is intended that the Seller cannot be held liable for any damages arising from the cancellation.

6. The order may also be cancelled as a result of the Customer’s request to be sent to the e-mail address sales@automationpioneer.com preventively evaluated and approved by the Seller – without charge in the only cases in which the latter has not initiated the order preparation, found via the “my orders” section or through e-mail communication of initiation of the order preparation. The refund of the price paid shall be made in accordance with the instructions to be provided, from time to time, by the Seller.

The cancellation may still be requested by the Customer, upon confirmation of Automation Pioneer Inc. against payment of the (i) administrative management fee, (ii) the cost of purchasing back-order components, (iii) transport costs, (iv) customs charges, (v) collection and currency exchange fees possibly already borne by Automation Pioneer Inc. in relation to the cancelled order, of a possible variable penalty equal to  40% on the value of the products subject to the request for cancellation, plus an additional decrease in value in the case of returning goods with conditions different from those in which they were sold. The total costs will be communicated to the Customer following the cancellation request. The cancellation will become effective upon the Customer’s express confirmation of the costs communicated by Automation pioneer Inc. In the absence of acknowledgement no later than 72 hours (effective), the confirmation of cancellation will be considered to have been tacitly provided. Any cost for the return shipment of the cancelled order shall be borne by the customer and must always be made by trackable shipment and must always be insured in case of value of the goods exceeds $500.

PRODUCTS DAMAGED IN TRANSIT

If a package containing the products purchased by Automation Pioneer Inc arrives in damaged condition at the customer’s address, the customer should refuse delivery by the courier.

If the customer accepts delivery of the parcel, the customer must: (i) make Note of the damage on the delivery paper of the Courier so that Automation Pioneer Inc may file a complaint; (ii) keep, as were delivered, the products, the original box and packing material received; and (iii) promptly notify Automation Pioneer Inc by contacting customer service via e-mail at sales@automationpioneer.com to arrange an inspection of the courier and the removal of damaged products.

1.  Upon delivery of the products, the Customer is required to check:

– that the number of packages being delivered corresponds to what is stated in the transport document;

– that the packaging is intact, undamaged, or otherwise altered and with intact seals.

 2. Any external damage or any mismatch in the number of packages must be immediately objected to the delivering courier by marking “withdrawal with reservation”. In the specific case of a damaged package, the following must be noted on the courier’s waybill: “withdrawal with reservation as the package is damaged”.

  3. Once the courier’s document has been signed, the Customer may not object in any way to the external characteristics of what has been delivered.

4. In the event that the Customer provides an incorrect shipping address, the order will be delayed and additional shipping and handling charges will be assessed for returned or re-addressed orders. It is not possible, in such a case, to request a refund.

REFUND APPLICATION METHOD

Once approved, the refund will be issued according to the payment method used at the moment of the purchase: Credit card, Paypal, bank transfer.